Refund policy

Payments are processed by Paddle.com, our merchant of record. Refunds are paid by Paddle to the original payment method.

• Archive Pass ($79, one-time): if the archive does not work with your Help Scout account and we cannot fix it, write to us within 14 days of purchase and you get a full refund. A refunded pass ends immediately.
• Monitor ($29/month): cancel at any time from Invoices and billing in the app; you keep access until the end of the paid month and are not charged again. On request we refund the first payment of a new subscription within 14 days. Later monthly payments are not refunded unless the law requires it. A refunded or charged-back Monitor payment cancels the subscription immediately, so you are not charged again, and access ends.
• Free preview: always free, nothing to refund.

How to ask for a refund

E-mail support@atesensoftware.com from the address you used at checkout, or reply to your Paddle receipt. Tell us what went wrong; we answer within 2 business days (Türkiye time). You can also contact Paddle directly through paddle.net.

Your legal rights

This policy does not limit any rights you have under the consumer law of your country, or under Paddle's refund policy.