Terms of service

1. Who we are

Conversation Archive for Help Scout ("the service") is provided by Samet Ateşen, trading as Atesen Software, Sakarya, Türkiye ("we", "us"). Contact: support@atesensoftware.com. The service is an independent product. It is not affiliated with or endorsed by Help Scout.

2. The service

The service reads conversations from a Help Scout account you connect and creates PDF, CSV and ZIP files in your browser. It only reads data: it cannot send, change or delete anything in your Help Scout account.

3. Your account and permissions

You need a Help Scout plan with API access (Standard, Plus or Pro). You confirm that you are authorised to export the data in the account you connect, and that you will handle the exported data lawfully, including any privacy obligations to your customers. Keep your archives safe: they may contain confidential information and are stored only where you save them.

4. Plans and prices

• Free preview: exports up to 25 conversations per Help Scout account in full and lists the details (subject, customer, dates) of up to 250, free of charge.
• Archive Pass, $79 one-time: unlimited exports from every mailbox of one Help Scout account for 7 days from payment. It does not renew. Buying another pass while one is active adds 7 more days.
• Monitor, $29/month: unlimited exports from every mailbox of one Help Scout account while subscribed. It renews automatically every month until you cancel. You can cancel at any time in the billing portal; access continues until the end of the paid period. If a Monitor payment is refunded or charged back, the subscription is cancelled and access ends at once.
• Prices are in US dollars. Sales tax or VAT is added at checkout where it applies.

5. Payment: Paddle is our reseller

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's buyer terms apply to your purchase.

6. Refunds

See our refund policy. In short: if the Archive Pass does not work with your Help Scout account and we cannot fix it, you get a full refund when you ask within 14 days of purchase. This does not limit any rights you have under consumer law.

7. Acceptable use

Don't try to bypass plan limits, overload the service, or access accounts you are not authorised to use. We may suspend access that breaks these terms.

8. Availability and changes to the service

The service depends on Help Scout's API. If Help Scout changes or limits its API, parts of the service may stop working until we adapt. We do not guarantee uninterrupted availability, and we may pause exports for maintenance or security reasons.

9. No warranty, limited liability

The service is provided "as is". Check that an archive is complete for your purposes before relying on it or deleting anything in Help Scout, for example by comparing the conversation count with Help Scout. To the extent the law allows, our total liability is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect or consequential losses.

10. Privacy

Our privacy policy explains how we handle data.

11. Governing law

These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Sakarya have jurisdiction, without prejudice to mandatory consumer protection rules of your country of residence.

12. Changes to these terms

We may update these terms. We will change the date above, and for changes that matter we will e-mail paying customers in advance. Your plan continues on the terms that applied when you bought it until it ends or renews.

13. Contact

Samet Ateşen, trading as Atesen Software, Sakarya, Türkiye · support@atesensoftware.com